Refunds, Compensation & Travel Claims Portal

Connecting people, uniting the world. When travel does not go as planned, United is committed to processing your cash refund, statutory delay compensation, or baggage expenses quickly and fairly under federal airline regulations.

Claims & Compensation Desk

Chicago O'Hare (ORD) · Illinois

Star Alliance Clearance

1 Passenger Details

2 Claim Incident

3 Expenses

4 Sign & Transmit

United Airlines Electronic Claim Intake Desk: [email protected]

Passenger & Flight Verification

Please enter your flight details as shown on your United itinerary.

Passenger Full Name *

Email Address *

Mobile Phone *

Confirmation # (PNR) *

Flight Number *

UA

Origin Airport *

Destination Airport *

Departure Date *

MileagePlus® Number (Optional)

Claimant Name
Booking Reference / PNR
Dispute Claim Amount
Governing Regulation	US DOT 14 CFR Part 260 (Mandatory Automatic Refunds for Disruptions)
Designated Claims Desk	[email protected]

Refunds, Compensation & Travel Claims Portal

Passenger & Flight Verification

What Happened on Your Journey?

Delayed / Missing Baggage

Damaged Luggage

Significant Flight Delay

Flight Cancellation

Baggage Service File Information

Documented Out-of-Pocket Expenses

Passenger Certification & Transmit

Statutory Dispute Dossier Receipt